telus health
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Open Mo-Fr 8am-8pm | Sa-Su & Holidays 9am-5pm PST

Family Medicine & Pediatrics


If you don’t have a family clinician or you can’t get an appointment quickly, and you want to avoid a long wait in a crowded waiting room, the Access Virtual Clinic is for you! Our clinicians provide care for everything from acute illnesses (colds, flu, urinary tract infections, etc.) to chronic health concerns (asthma, allergies, erectile dysfunction, etc.) and you don’t even have to leave home.

You will receive a medical assessment as you would in a traditional face-to-face visit using the most up-to-date advances in secure video software.

In some instances, additional testing may be required. If a hands-on intervention is needed, our clinicians will refer you to a brick and mortar medical center in your area.


A child’s immune system develops slowly, so children often get sick. Whether it is a cold, ear ache, eye infection or another health concern, your child’s illnesses can lead to many visits to a clinician’s office with long waits, and much time off from work for you.

Access Virtual’s secure video software allows you to get your children the medical care they need when they need it, saving valuable time with our convenient online service.

Real Patients. Real Stories.

  • "Yesterday was my first time using this service and I could not be happier. The doctor was very thorough and gave me the impression that she actually cares about her patients. The appointment and booking was all completed within 20 minutes. They even faxed my prescription to the pharmacy of my choice, making life so much easier!"

    Heidi Lipppa
    BC, 2016
  • "Friendly and professional, and helped to get everything set up for me. I spoke to Dr. Clark and she was also lovely to deal with. I had my appointment and prescription refilled in a matter of 5 min and I didn't have to leave my house. So much nicer than waiting for hours at a clinic"

    Kimberly Michelle
    BC, 2016
  • "I've used AV several times and each time, it was easy and fast. I've had appointments with AV in my car, at work, at home. It's easy to use, the doctors I've seen have all listened well to my concerns and been helpful, and I would absolutely recommend it to everyone I know!"

    Michelle Martin
    BC, 2016

Discover Virtual Care from Anywhere.

See The Doctor Request A Reminder

Welcome to Access Virtual

Once you're signed in, you'll be connected with an Access Virtual Care Coordinator.

Request a Reminder

We are committed to improving accessibility to care and understand how difficult it can be to find care when you need it. If you request a reminder, we'll get in touch with you to let you know as soon as the clinic is open. Simply select your preferred method below and we'll be in touch.

For any emergency please call 911.

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Download the Access Virtual App